All sales are final. No refunds after payment.
Every feature, every limit and every column the product produces is described on this site before you pay, and you can ask us anything before you buy. Because of that, payments are not refundable once they have been taken.
Cancellation requests are processed on business days.
Bought a redeem code from another seller? Your purchase follows that seller's refund policy, not this page. Request a refund from the seller you bought from.
Ask before you buy
The product pages, the pricing table and the list of known limits are written so that you know exactly what you are getting. If anything is unclear, use the contact form or email. We answer honestly, including when the answer is that this is not the right tool for what you are trying to do.
Codes bought from another seller
If you bought a LeadScrapper redeem code from another seller, the refund window and process are set by that seller. Request a refund there. When a seller refunds a purchase, the code it issued is deactivated and the account returns to the free plan.
Monthly platform plans
Monthly plans for the LeadScrapper platform are billed in the app. You can cancel any time from Billing & Plan; the plan stays active until the end of the month already paid, and months already billed are not refunded.
After payment on this site
Once payment has been taken on this site:
- The sale is final and no refund, partial refund or credit is issued.
- This applies to every purchase made on this site alike: LeadScrapper lifetime access tiers and every LeadScrapper Chrome Extension plan, including the reseller licence fee.
- It applies whether or not the product has been used, and whether or not the exported leads produced the result you were hoping for.
- Recurring reseller months already billed are not refundable. You can cancel future months at any time.
The narrow exceptions
There are three situations where we will make it right rather than point at this page:
- Duplicate payment. If you were charged twice for the same licence, the duplicate is returned in full.
- Non delivery. If you paid and we never delivered a working file or licence, and we cannot fix it, you are refunded in full.
- Where the law requires it. Nothing in this policy removes a right you have under the consumer law that applies to you. Where such a right exists, it stands ahead of this page.
Chargebacks
If something is wrong, contact us first. Most problems are a licence file or an install step and are solved the same day. Opening a chargeback instead of contacting us results in the licence being disabled while the dispute is open.
Price changes
The price you paid is the price you paid. A later increase does not apply to a one time licence you already own. Reseller monthly pricing can change with 30 days of notice by email.
